§ A214-25. Performance evaluation.

A. 

The Township and the company shall, at the discretion of the Township, hold scheduled performance evaluation sessions annually. All such evaluation sessions shall be open to the public.

B. 

Special evaluation sessions may be held at any time during the term of the franchise at the request of the Township upon reasonable written notice to the franchisee.

C. 

All evaluation sessions held as public hearings shall be open to the public and announced in a newspaper of general circulation.

D. 

Topics which may be discussed at any scheduled or special evaluation session may include, but not be limited to, system performance and construction, the company compliance with this ordinance and the franchise, customer service and complaint response, subscriber privacy, services provided, programming offered, service rate structures, if applicable, franchise fees, penalties, free or discounted services, applications of new technologies, judicial and FCC filings, and line extensions.

E. 

During the review and evaluation by the Township, the company shall fully cooperate with the Township and shall provide such information and documents as the Township may need to reasonably perform its review of the franchisee's compliance with the franchise and this ordinance.

F. 

The Township may, at any time, make inquiries concerned with the management and affairs of the cable television system. The company shall respond to such inquiries in a timely fashion.